Business Choice Awards 2022: Routers and Servers
The boilerplate office estimator jockey doesn't have a clue where that sweet, sweetness interweb connectedness is coming from, merely It knows all most it. And those folks pick the routers and servers (and sometimes network-attached storage devices) to hold all the important information stored in the business organisation.
That brings u.s. to this year's Business organization Choice Awards for piece of work routers and servers. Without them, we'd all be storing data on our hard drives and probably however using dial-up connections. These Business concern Choice results focus on the workplace, from SOHO (minor role, habitation role) to SMBs (small-to-medium businesses) to enterprises. We asked admins and It folks to share their favorites; below are the brands any biz would exist happy to buy.
You tin can be part of Business Choice! Sign up for the Readers' Choice Survey mailing list to receive invitations in the future.
For more, bank check out our picks for the Best Wireless Routers and ten Things Business concern Owners Should Know Before Buying NAS Devices.
Routers for Work
In 2022, Asus was on tiptop when information technology came to enterprise-class routers. Last year it didn't make the cutting because it didn't receive plenty responses. But in 2022, Asus comes roaring back into commencement place with a score of 8.vi out of 10 (with 10 as the best), down a fraction from 8.7 in 2022.
Asus was on top, or tied for the top, in almost categories except tech support needed. Asus devices needed the fewest repairs, but about one in three Asus routers all the same needed a fix. Information technology tied with Cisco, the brand best known for concern-class routers, for likelihood to recommend to colleagues at 8.v, but Cisco edged out Asus on Internet Promoter Score (NPS) at 47 percent versus Asus'south 45 percent.
Cisco tied with Netgear for a second place overall finish at 8.3; that's a dip for Netgear, which won last year at eight.5.
Bringing upwards the rear again is Linksys (previously owned past Cisco, only at present owned by Belkin) at eight.1 overall. It as well had the lowest scores in all categories with ii exceptions: the corporeality of repairs needed (Cisco and Netgear were both worse); and the amount of tech support needed (Linksys bested everyone). That reliability wasn't reflected in the other scores, though, not even the score for actual Reliability, where Linksys and Netgear tied for 8.4 behind Cisco and Asus at viii.7.
See all of our survey results for concern routers.
WINNERS: WORK ROUTERS
Asus
Back in the top spot subsequently missing a yr, Asus proves information technology's got the chops to take on the work globe with loftier scores from PCMag readers using them in the function. Asus was tops in reliability, for not needing repairs, and for getting recommendations. Your SMB or SOHO would be very happy with an Asus.
Servers for Work
When PCMag readers glom onto a brand that works, they lavish information technology with praise in a way that must make other companies green with envy. That'due south how information technology is with Synology. The Taiwan-based maker of servers and NAS devices once over again earns the elevation spot, albeit downwardly a tick from terminal year's nine.2 to a still enviable 9.0.
Synology's numbers in this survey are typically astronomical. It earns top scores for reliability (9.4), tech support (8.7), and the likelihood to exist recommended by colleagues (9.2), which produces an NPS of 77 pct. Synology's percentages of tech support needed (59 percent) and repairs needed (39 pct) are actually non the best in the charts. Only fifty-fifty the very all-time in both categories (Western Digital) didn't have great numbers; 51 pct of WD products needed tech support.
WD was in third place among the three vendors that made the cut, improving its score a tick from 8.0 to 8.1. Like terminal year, 2d identify went to the simply truthful enterprise-class server maker in the results: Dell, which got an 8.5 overall score. Dell, in fact, had respectable scores beyond all the categories with the exceptions of tech back up needed (86 percent) and repairs needed (76 percent)—which is even more time on the phone for your business organisation.
See all of our survey results for servers and work network-attached storage (NAS) devices.
WINNERS: SERVERS
Synology
For as many years as we've surveyed readers virtually business-oriented network storage, Synology has ever been the No. 1 choice. Despite relatively loftier numbers in the areas of support and repairs, PCMag readers beloved, love, honey this company and the products information technology puts out.
Methodology
We e-mail survey invitations to PCMag.com customs members, specifically subscribers to our Readers' Choice Survey mailing list. The surveys are hosted by Equation Research, which besides performs our data collection. This survey was in the field from March 12, 2022, through April two, 2022.
Respondents were asked to rate their routers and/or servers/NAS devices using multiple questions near their overall satisfaction with the solution, likewise as experiences with technical support inside the past 12 months.
Because the goal of the survey is to understand how the e-mail marketing solutions compare to one another and not how ane respondent'due south feel compares to some other'southward, we use the average of the email marketing solutions' rating, not the average of every respondent's rating. In all cases, the overall ratings are not based on averages of other scores in the table; they are based on answers to the question, "Overall, how satisfied are y'all with your router and/or NAS device?"
Scores non represented as a percentage are on a calibration of 0 to 10 where x is the all-time.
Net Promoter Scores are based on the concept introduced by Fred Reichheld in his 2006 best seller, The Ultimate Question, that no other question tin meliorate define the loyalty of a visitor'due south customers than "how likely is it that you would recommend this visitor to a friend or colleague?" This measure out of brand loyalty is calculated past taking the percentage of respondents who answered 9 or 10 (promoters) and subtracting the percent who answered 0 through 6 (detractors). (For more, read PCMag's Summit Consumer Recommended Companies for 2022.)
If you would like to participate in PCMag's monthly Readers' Pick surveys and to be eligible for our monthly sweepstakes promotion, please sign upwardly today.
About Eric Griffith
Source: https://sea.pcmag.com/feature/20599/business-choice-awards-2018-routers-and-servers
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